Technical Support Integrations Specialist

Company: VirtualVocations
Location: Saint Paul
Posted on: November 6, 2024

Job Description:

A company is looking for a Technical Support Integrations Specialist I to provide customer technical integrations support for web-based educational solutions.

Key Responsibilities

Provide technical integrations onboarding and support for customers via various communication methods
Troubleshoot rostering issues and collaborate with internal teams to identify and resolve system bugs
Document customer issues and develop standard responses for common technical integrations problems

Required Qualifications and Education

Associate or Bachelor's degree with technical coursework preferred
1+ years of experience in web application support within a technical helpdesk or customer support environment
Proven knowledge of Microsoft Office Suite and common web-based applications
Familiarity with computer networking technologies and proxy systems
Knowledge of Salesforce and JIRA or similar programs

Keywords: VirtualVocations, Eau Claire , Technical Support Integrations Specialist, IT / Software / Systems , Saint Paul, Wisconsin

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