Help Desk -

Location: Minneapolis
Posted on: November 5, 2024

Job Description:

A client of ours who is a valued 3rd party IT provider is looking to add more fast, energetic and friendly support technicians to the team. If you are looking to provide support to over 50+ clients, please apply today!

Duties:

?Oversee the daily performance of computer systems.

?Answer user inquiries regarding computer software or hardware operation to resolve problems.

?Enter commands and observe system functioning to verify correct operations and detect errors.

?Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

?Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

?Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

?Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

?Refer major hardware or software problems or defective products to vendors or technicians for service.

?Develop training materials and procedures, or train users in the proper use of hardware or software.

?Confer with staff, users, and management to establish requirements for new systems or modifications.

Requirements:

- At least two years experience with "call center" or "CSR"

- At least a year of solid, IT support to end users

- Ability to shift modes very quickly, provide support to different clients each call We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Eau Claire , Help Desk -, IT / Software / Systems , Minneapolis, Wisconsin