Associate Manager of Outpatient

Company: OakLeaf Surgical Hospital
Location: Altoona
Posted on: March 28, 2025

Job Description:

APPLICATION DEADLINE: 04/04/2025 We are seeking a dynamic and dedicated Associate Manager of Outpatient Services to join our team! This leadership role is essential in ensuring the seamless daily operations of our outpatient services, including pre-operative, operating room (Registered Nurses and Surgical Technologists), post-operative, and treatment areas. Under the guidance of the Outpatient Services Manager, you will serve as the first line of leadership, overseeing department quality, workforce management, and physician relations. This position plays a vital role in enhancing patient care, improving processes, and supporting department growth as we expand and introduce new service lines. Essential Job Functions Quality:

• Utilize the nursing process of assessment, planning, implementation, and evaluation to direct or provide nursing care.
• Ensure compliance with all relevant regulatory requirements, including those set forth by state and federal agencies, as well as accrediting bodies.
• Actively participate in and collaborate with organizational leaders during root cause analyses and/or high priority reviews.
• Develop and implement process improvements as a result of root cause analyses, high priority reviews, or other quality initiatives.
• Utilize AORN and other resource materials to develop quality and performance improvement programs, instructing staff and implementing new and improved standards.
• Collaborate with Infection Prevention Registered Nurse on compliance with accreditation requirements, patient safety initiatives and risk mitigation strategies.
• Manage successful completion of quality audits and communicate results to manager. Workforce Management:
  • Manage and develop Charges and departmental staff.
  • Ensure adequate communication of pertinent information as it relates to hospital operations to all departmental staff in various channels including but not limited to staff meetings, huddle, one-on-one and via email.
  • Lead departmental staff meetings including, but not limited to, the creation of agenda and follow-up communication needed as a result of meetings.
  • Collaborate with Charges in employee performance management including, but not limited to, creation of annual performance evaluations and managing counseling, discipline, feedback, and development of employees.
  • Collaborate with the Human Resources Department in conducting interviews and making hiring decisions.
  • Monitor training and education of staff and make recommendations for development of competencies to the manager.
  • Act as a consistent pulse on employee engagement. Actively participate in and own steps within annual employee engagement action plan. Develop and communicate opportunities for improved engagement and make recommendations to the manager.
  • Support the Charge RNs in overseeing daily operations and workflow.
  • Collaborate with the Manager in the development of strategic staffing plans and alignment of staffing levels with organizational goals and objectives.
  • Review and approve payroll for staff members on a consistent basis.
  • Collaborate with Preceptors and Education and manage successful completion of competencies.
  • Performs quality 30/60/90 day evaluations on departmental new hires in a timely fashion.
  • Manage the clinical assist and student intern onboarding experience and ongoing performance management. Equipment Management and Capital Budgeting:
    • Ensure adequate stock levels of medications, supplies, and equipment within pre-op, operating room, and PACU.
    • Manage defective equipment in a timely fashion.
    • Contribute to the preparation of capital budget process in collaboration with the Manager. Physician Relations:
      • Foster a collaborative and respectful relationship between nursing staff and physicians, promoting effective communication and teamwork.
      • Coordinate care delivery between nursing and medical staff to ensure seamless patient care and optimal outcomes.
      • Address conflicts or issues that arise between nursing staff and physicians in a timely and effective manner.
      • Collaborate with physicians on quality improvement initiatives to enhance patient care and safety. Miscellaneous:
        • Serve on committees as designated by the Outpatient Manager.
        • Completes annual review of unit policies.
        • Participates in the clinical manager on-call rotation.
        • Other duties as assigned. Knowledge Skills and Abilities:
          • Ability to take control of situations and direct subordinate activities in a responsible manner.
          • Ability to instruct and train in policies and procedures.
          • Ability to prepare performance evaluations and make recommendations regarding unsatisfactory employees.
          • Ability to assign work, add or delete, plan work and establish priorities.
          • Ability to comprehend, retain and apply the requirements of any governmental or regulatory body.
          • Ability to exhibit strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination.
          • Ability to build consensus and commitment among various stakeholders.
          • Ability to understand and address complex issues in the critical areas of healthcare, including but not limited to regulatory/legislative changes and physician partnerships.
          • Ability to maintain high ethical standards, integrity, and behavior consistent with OakLeaf's Customer Service Standards
          • Ability to relate and work effectively with others.
          • Ability to participate in the clinical on-call rotation.
          • Ability to attend meetings outside of normal business hours as needed. Equipment Knowledge Required:
            • Ability to operate various types of equipment - standard office equipment, computers, and intermediate knowledge of Microsoft Office and other programs as assigned.
            • Ability to use Electronic Medical Record system.
            • Other equipment could be required. Reasoning Ability:
              • Ability to define problems and deal with a variety of situations.
              • Ability to make decisions independently with strong decision-making capability.
              • Ability to think quickly, maintain self-control, and adapt to stressful situations.
              • Ability to use a fact-based approach to assessing and designing solutions. Language Skills:
                • Ability to exhibit excellent communication, presentation, and listening skills.
                • Ability to communicate effectively with other members of the staff, physicians, patients, and managing partner.
                • Ability to develop, interpret and implement local policies and procedures; general correspondence; and Federal, State, and local regulations.
                • Ability to communicate in English in both written and verbal format. Mathematical Skills:
                  • Ability to perform intermediate mathematical calculations. Qualifications, Knowledge & Ability:
                    • Demonstrates eligibility for employment in the U.S.
                    • Associate's degree from an accredited school of professional nursing is required.
                    • Bachelor's degree from an accredited school of professional nursing is preferred.
                    • Previous healthcare leadership experience is preferred.
                    • Current RN licensure in the State of Wisconsin.
                    • BLS certification required upon hire.
                    • ACLS and PALS are required within six months of hire. Benefits:
                      • Comprehensive health, dental, and vision insurance
                      • Health Savings Account with an employer contribution
                      • Company paid life insurance
                      • Free meals
                      • Free scrubs with laundry service
                      • PTO
                      • 401(k) retirement plan with 4% company match
                      • Tuition reimbursement
                      • Wellness reimbursement

Keywords: OakLeaf Surgical Hospital, Eau Claire , Associate Manager of Outpatient, Executive , Altoona, Wisconsin